Noah AI : Your Emotional Coach - Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING NOAH AI. THESE TERMS INCLUDE AN IMPORTANT ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECTS HOW DISPUTES WITH FEELGOOD LABS PTE. LTD. ARE RESOLVED.

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and FEELGOOD LABS PTE. LTD. ("FEELGOOD LABS," "we," "us," "our"), a company incorporated under the laws of Singapore, regarding your access to and use of the Noah AI emotional wellness support application and related services (collectively, the "Service" or "Noah AI"). The Service is accessible via our website [www.heynoah.ai] and our mobile device application (the "App").

By accessing, downloading, installing, or using Noah AI, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is hereby incorporated by reference into this Agreement. If you do not agree to these Terms, you must not access, download, install, or use Noah AI.

FEELGOOD LABS PTE. LTD. reserves the right, at its sole discretion, to modify or revise these Terms at any time. We will provide notice of such changes by updating the "Last Updated" date at the top of these Terms or by providing other forms of notice as required by law. Your continued use of Noah AI following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to regularly review these Terms.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1. DEFINITIONS

To ensure clarity and precision, the following terms shall have the meanings set forth below:

"AI Output": Refers to the responses, suggestions, conversational text, or other content generated by Noah AI in response to User Content.
"AI Therapist", "AI Therapy-like Support" or "AI Therapist-Style Support": Refers exclusively to the conversational style and techniques employed by Noah AI, which are inspired by established psychological frameworks such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Socratic questioning, Rational Emotive Behavioral Therapy and the like. This term is used solely for descriptive purposes of the conversational interaction and DOES NOT IMPLY that Noah AI is a licensed, qualified, or registered human therapist, medical professional, mental healthcare provider, or clinical expert. Its use in any context does not represent the provision of professional medical advice, diagnosis, treatment, or psychiatric care.
"App": Refers to the mobile device application of Noah AI accessible via iOS and Android mobile devices, iPads, and tablets.
"Content": Refers to all information, data, text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, interactive features, and other materials you may view, access, or contribute to, on or through Noah AI, including AI Output.
"Crisis Situation": Includes, but is not limited to, any situation involving suicidal ideation, self-harm, harm to others, severe mental health emergencies, acute psychological distress requiring immediate professional intervention, or any situation where a user is unable to ensure their own safety or the safety of others or take actions based on their own discretion.
"FEELGOOD LABS," "we," "us," "our": Refers to FEELGOOD LABS PTE. LTD., a company incorporated under the laws of Singapore, the developer and provider of Noah AI.
"Intellectual Property Rights" (IP Rights): Means all forms of intellectual property rights, including but not limited to, patents, copyrights, moral rights, trademarks, service marks, trade names, trade dress, trade secrets, know-how, inventions, discoveries, concepts, designs, fine-tuned AI models, proprietary algorithms, source code, and any other proprietary rights, whether registered or unregistered, and all applications and registrations for any of the foregoing.
"Noah AI" or "Service": Refers to the AI-powered emotional wellness coach application developed by FEELGOOD LABS PTE. LTD., accessible via iOS and Android mobile devices, iPads and tablets, and a web interface, which supports users through text or voice-based conversations.
"Privacy Policy": The separate document outlining how FEELGOOD LABS collects, uses, stores, and protects your personal data, accessible at Privacy Policy.
"Site": Refers to the FEELGOOD LABS PTE. LTD. website located at www.heynoah.ai
"User," "you," "your": Refers to any individual accessing, downloading, installing, or using Noah AI.
"User Content": Any data, text, audio, images, or other materials that you, as a User, input, upload, or transmit while using Noah AI.

2. NATURE OF NOAH AI & EXPLICIT DISCLAIMERS REGARDING MEDICAL/THERAPEUTIC SERVICES

THIS SECTION IS CRITICAL AND GOVERNS THE CORE FUNCTIONALITY AND LIMITATIONS OF NOAH AI. YOUR ACCEPTANCE OF THESE TERMS CONSTITUTES YOUR EXPRESS AGREEMENT TO THESE FUNDAMENTAL PRINCIPLES.

2.1. Noah AI is not a Medical or Clinical Service

Noah AI is designed and provided solely as a self-help tool for emotional wellness support, personal reflection, and general informational purposes in the context of emotional and mental wellbeing. It is engineered to provide conversational support and guidance inspired by established psychological frameworks to help users manage everyday emotional challenges such as overthinking, burnout, loneliness, anxiety, emotional spirals, or decision fatigue and the like.
NOAH AI IS NOT A MEDICAL DEVICE, A LICENSED HEALTHCARE PROVIDER, A THERAPIST, PSYCHIATRIST, OR ANY OTHER QUALIFIED MEDICAL OR MENTAL HEALTH PROFESSIONAL.
Your use of Noah AI, regardless of its conversational style or how it may be described (e.g., "AI Emotional Wellness Coach," "AI Mental Health Coach," or "AI Therapist"), DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP, THERAPIST-CLIENT RELATIONSHIP, PSYCHOLOGIST-CLIENT RELATIONSHIP, OR ANY OTHER PROFESSIONAL MEDICAL OR CLINICAL RELATIONSHIP OR FIDUCIARY DUTY between you and FEELGOOD LABS PTE. LTD., its employees, agents, or affiliates.

2.2. No Diagnosis, Treatment, or Medical Advice

Noah AI CANNOT AND WILL NOT provide medical advice, diagnose mental health conditions, treat mental illnesses, offer medication advice, or prescribe any form of treatment.
All interactions with Noah AI, and any information or suggestions provided by it, are for general informational and self-help purposes only. They are not intended to be, and must not be used as, a substitute for professional medical advice, diagnosis, treatment, therapy, or psychiatric care from a qualified healthcare professional.
You understand and acknowledge that you should always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition, mental health condition, or any specific health goals. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on Noah AI.

2.3. Prohibition of Use in Crisis Situations

Noah AI IS NOT EQUIPPED OR INTENDED TO PROVIDE SUPPORT IN EMERGENCY OR CRISIS SITUATIONS. This includes, but is not limited to, situations involving suicidal ideation, self-harm, harm to others, acute mental health emergencies, or any situation requiring immediate professional intervention.
YOU MUST IMMEDIATELY SEEK URGENT PROFESSIONAL HELP if you are in a Crisis Situation or believe you are experiencing a medical or mental health emergency. Noah AI will provide suggestions for crisis hotlines and resources as a redirect, but it cannot engage in or respond to such situations.
By using Noah AI, you contractually agree NOT TO USE THE SERVICE FOR ANY CRISIS SITUATIONS and affirm that you will instead contact appropriate emergency services or mental health professionals (e.g., dialing emergency numbers like 995 in Singapore, 911 in the US, 112 in the EU, or emergency numbers in your local jurisdiction).

2.4. Limitations Inherent to Generative Artificial Intelligence

Noah AI is an AI model powered by Large Language Models (LLMs) that is under continuous training. While FEELGOOD LABS employs robust internal safety, moderation, and behavior alignment protocols, you acknowledge that generative AI systems, by their nature, may:
Produce inaccurate, incomplete, or contextually inappropriate responses.
Generate information that is not factual or may be subject to "hallucinations."
Provide responses that are misinterpreted or misunderstood by the User.
FEELGOOD LABS DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR USEFULNESS OF ANY INFORMATION OR ADVICE PROVIDED BY NOAH AI, NOR DOES IT GUARANTEE ANY SPECIFIC EMOTIONAL, PSYCHOLOGICAL, OR OTHER OUTCOMES FROM ITS USE.
You agree that you use Noah AI's outputs at your own risk.

2.5. User Responsibility and Discretion.

You understand and expressly agree that your reliance on any information or suggestions provided by Noah AI is solely at your own risk.
You agree to exercise your own judgment and discretion when considering any information or suggestions from Noah AI.
You undertake to consult a qualified professional before making any decisions based on interactions with Noah AI, especially concerning your health, well-being, or any significant life choices.
You assume full responsibility for your decisions and actions based on your use of Noah AI. Do not start or stop taking any medication or medical treatment unless advised by a medical practitioner. Never disregard and/or delay seeking any medical advice based on any content or information available on Noah AI.

2.6. Third-Party Devices, Wearables, and Biomarkers Disclaimer (If Applicable):

If you choose to integrate any third-party devices, wearables, or biomarker data with Noah AI or related services (whether directly supported by FEELGOOD LABS or otherwise), you acknowledge that these devices/wearables are not medical devices, are not manufactured by FEELGOOD LABS PTE. LTD., and are merely procured and distributed by third parties.
FEELGOOD LABS PTE. LTD. is not responsible for any defect in such third-party devices, nor will it be liable for any loss or damage suffered by you through your use of such devices or any data derived therefrom. You assume full responsibility for your decisions and actions based on your use of any third-party device or biomarker data.
FEELGOOD LABS DOES NOT PROVIDE ANY WARRANTY IN RESPECT OF THIRD-PARTY DEVICES, WEARABLES, OR THE ACCURACY OF BIOMARKER DATA. Any health information or biomarker accuracy may be affected by an underlying health condition. Please use such products and services only under a doctor's or healthcare professional's supervision if you suffer from any health condition.

3. USER REPRESENTATIONS AND RESPONSIBILITIES

By accessing or using Noah AI, you represent and warrant that:

3.1. Eligibility:

You are at least eighteen (18) years of age or the age of legal majority in your jurisdiction of residence, and you have the legal capacity to enter into a binding agreement with FEELGOOD LABS PTE. LTD. If you are under the age of eighteen (18), you may only use Noah AI with the express consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
You are not located in a country that is subject to a Singapore government, US government, EU, or UN embargo, or that has been designated by such governments as a “terrorist supporting” country, and you are not listed on any Singapore government, US government, EU, or UN list of prohibited or restricted parties.

3.2. Accurate Information & Account Security:

If you create an account with us ("Account") to use certain features of the Service, you must provide us with accurate, complete, and up-to-date information for your Account. You agree to maintain and promptly update such information to keep it accurate, complete, and up-to-date. If you don't, we might have to suspend or terminate your Account.
You agree not to disclose your Account password to anyone, and you must notify us immediately of any unauthorized use of your Account. You are solely responsible for all activities that occur under your Account, whether or not you know about them.

3.3. Responsible Use and Conduct:

You agree to use Noah AI solely for its intended purpose as a self-help emotional wellness tool, strictly in accordance with these Terms and all applicable local, national, and international laws and regulations.
You understand and agree that you are solely responsible for your interactions with Noah AI and for any decisions or actions you take based on those interactions.
You commit to exercising personal judgment and discretion when interpreting or acting upon any information or suggestions from Noah AI.

3.4. Prohibited Activities:

You are expressly prohibited from:

Using Noah AI for any illegal, harmful, fraudulent, or unauthorized purpose, or in any way that violates any applicable law or regulation.
Posting, uploading, publishing, submitting, transmitting or otherwise making available any User Content that:
Infringes, misappropriates, or violates a third party's patent, copyright, trademark, trade secret, moral rights, or other Intellectual Property Rights, or rights of publicity or privacy;
Is fraudulent, false, misleading, or deceptive;
Is defamatory, obscene, pornographic, vulgar, or offensive;
Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
Is violent or threatening or promotes violence or actions that are threatening to any person or entity;
Promotes illegal or harmful activities or substances;
Violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability.
Attempting to gain unauthorized access to any portion or feature of Noah AI, or any other systems or networks connected to the Service or to any FEELGOOD LABS server, by hacking, password "mining," or any other illegitimate means.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Uploading or transmitting any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another.
Disrupting, modifying, interfering with, or otherwise affecting the normal operation of Noah AI.
Engaging in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Collecting or storing personal data about other users without their express consent.
Using the Service to send unsolicited commercial communications ("spam").
Circumventing, disabling, or otherwise interfering with security-related features of Noah AI or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Service.
Attempting to reverse-engineer, decompile, disassemble, or derive the source code, underlying algorithms, or architecture of Noah AI or any part thereof.
Modifying, adapting, translating, selling, renting, leasing, lending, or creating derivative works based on Noah AI or any Content (other than your own User Content).
Using Noah AI for any commercial purpose without the express prior written consent of FEELGOOD LABS.
Removing, altering, or obscuring any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or Content.

3.5. User Content Ownership and Warranties:

You are solely responsible for all your User Content that you make available through the Service.
You represent and warrant that you own all your User Content, or you have all rights that are necessary to grant us the license rights in your User Content under these Terms.
You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by FEELGOOD LABS PTE. LTD. on or through the Services will infringe, misappropriate, or violate a third party's Intellectual Property Rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

3.6. FEELGOOD LABS' Enforcement Rights:

Although we are not obligated to monitor access to or use of the Services or Content, or to review or edit any User Content, we have the right to do so for the purpose of operating the Services, ensuring compliance with these Terms, and complying with applicable law or other legal requirements.
We reserve the right (but are not obligated) to remove or disable access to any Content, including User Content, at any time and without notice, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms.
We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

4. INTELLECTUAL PROPERTY RIGHTS

4.1. Ownership of Noah AI and FEELGOOD LABS IP:

You acknowledge and agree that Noah AI, including its underlying software, algorithms, designs, architecture, user interface, source code, object code, methodologies, proprietary fine-tuned AI models, the "persona" and conversational frameworks (including but not limited to the application of CBT, ACT, Socratic questioning, NVC, trauma-informed practices), trademarks, service marks, trade names, logos, and all Content (excluding User Content), are and shall remain the exclusive property of FEELGOOD LABS PTE. LTD. and its licensors.
All Intellectual Property Rights in and to Noah AI, the Service, and all associated materials are owned by or licensed to FEELGOOD LABS PTE. LTD. and are protected by applicable intellectual property laws and treaties worldwide, including those of Singapore, the United States, the European Union, and India.

4.2. Limited License to User:

Subject to your compliance with these Terms, FEELGOOD LABS grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use Noah AI for your personal, non-commercial emotional wellness support and self-reflection purposes only, on devices you own or control, and as permitted by the usage rules set forth by your mobile device or browser provider.
No rights are granted to you other than as expressly set forth herein. All rights not expressly granted are reserved by FEELGOOD LABS.

4.3. Ownership of User Content:

FEELGOOD LABS PTE. LTD. does not claim any ownership rights in your User Content. You retain all rights in and to your User Content (i.e., your direct inputs, prompts, and communications with Noah AI) to the extent you have such rights.
By submitting User Content, you grant FEELGOOD LABS a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content (in whole or in part) in connection with operating, maintaining, improving, and developing Noah AI and other FEELGOOD LABS products and services, including for the purpose of training, analyzing, and enhancing the AI models, provided that such use is done in an anonymized and aggregated manner to protect your privacy, as further detailed in our Privacy Policy. This license shall survive the termination of these Terms.

4.4. AI Output Ownership/License:

You acknowledge and agree that the responses, suggestions, or other content generated by Noah AI in response to your User Content ("AI Output") are derived from and are part of the proprietary AI models owned by FEELGOOD LABS.
FEELGOOD LABS retains all Intellectual Property Rights in and to the AI Output.
You are granted a limited, personal, non-exclusive, non-transferable, and revocable license to use the AI Output generated during your personal, non-commercial use of Noah AI, solely for your individual emotional wellness support and self-reflection.
You are expressly prohibited from reproducing, distributing, modifying, publicly displaying, performing, publishing, or creating derivative works from the AI Output for any commercial purpose, or from using AI Output in any way that infringes upon the Intellectual Property Rights of FEELGOOD LABS or any third party. You may not commercialize, sell, or publicly share the AI Output without the express prior written consent of FEELGOOD LABS.

5. PRIVACY POLICY AND DATA USAGE

5.1. Incorporation of Privacy Policy:

Your privacy is critically important to us. These Terms incorporate by reference our Privacy Policy, which describes in detail how FEELGOOD LABS collects, uses, stores, processes, and protects your personal data and User Content in connection with your use of Noah AI.
By agreeing to these Terms, you also acknowledge that you have read and agree to the terms of our Privacy Policy. Please review the Privacy Policy carefully.

5.2. Data Use for AI Improvement:

You explicitly consent to FEELGOOD LABS' collection and use of your anonymized and aggregated User Content and interaction data for the purpose of continuously training, improving, developing, and ensuring the safety and performance of Noah AI and other FEELGOOD LABS products and services.
FEELGOOD LABS employs robust anonymization techniques to ensure that any data used for AI training does not directly identify you. This process is detailed further in our Privacy Policy.

5.3. Data Security Disclaimer:

While FEELGOOD LABS implements commercially reasonable security measures to protect your data, you acknowledge that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of any information you transmit to or receive from Noah AI, and you do so at your own risk.

6. SUBSCRIPTION FEES AND PAYMENT

6.1. Subscription Types and Fees:

FEELGOOD LABS PTE. LTD. offers various subscription types for Noah AI, which may include, but are not limited to, free trials, weekly subscriptions, monthly subscriptions, and annual subscriptions. By selecting any subscription type, you agree to pay in advance the applicable subscription fee, if any, as posted in the App or on the Site, plus any applicable taxes and other expenses that may accrue concerning your use of the Service.
All payments are non-refundable and non-transferable unless otherwise explicitly provided in these Terms or required by applicable law. All fees and applicable taxes, if any, are payable in United States Dollars, or the currency specified at the point of purchase.

6.2. Free Trials:

We may offer free trials for a specified period, during which you may use certain features of the Service without payment. Free trial subscriptions are generally available only to new users upon account creation.
Unless you cancel your free trial subscription before the end of the trial period, we (or our third-party payment processor) will begin charging you the applicable monthly or annual subscription fee until you cancel your subscription. You will not receive a notice from us that your free trial has ended or your subscription has begun. We reserve the right to modify or terminate free trials at any time, without notice, and at our sole discretion.

6.3. Recurring Payment and Auto-Renewal:

By purchasing a subscription (e.g., monthly or annual), the subscription fee (plus any applicable taxes and other charges) will be charged to you at the beginning of the paying portion of your subscription period.
Your monthly or annual subscription will automatically renew at the then-current rate unless you cancel it in accordance with Section 6.4 below. By entering into these Terms and electing a recurring subscription, you acknowledge that your subscription has a regular payment feature, and you accept responsibility for all recurring payment obligations prior to cancellation.

6.4. Cancellation of Subscription:

You may cancel your subscription at any time. Instructions for cancellation may be provided via your app store operator (e.g., Apple App Store, Google Play Store) or you could reach out to the FEELGOOD LABS team for assistance with instructions at sophia@heynoah.ai.
All payments are non-refundable and non-transferable upon cancellation. You will not receive a refund of any portion of the subscription fee paid for the then-current subscription period at the time of cancellation. You may continue to use the Service through the end of your current paid subscription period.

6.5. Subscription Price Changes:

The price of subscriptions is subject to change at any time without prior notice. We reserve the right to correct any inadvertent pricing errors, to change or revoke any limited-time offer, and to correct any errors, inaccuracies, or omissions on the Site or in the App, including after you have been charged your subscription fee.
If we change the price of your monthly or annual subscription, you will be notified in advance and will have the option to cancel your subscription before the new price is applied. Your continued use of the Service after a price change indicates your acceptance of the new price.

6.6. Termination of Subscriptions by FEELGOOD LABS:

We may terminate access to or use of the Services, including any subscription, at our sole discretion, at any time and without prior notice. All fees are non-refundable. For monthly and annual subscriptions, if we terminate your subscription, you may continue to use the Services for the remainder of your current subscription period; after such time, the paid subscription Services will not be available to you.

7. WARRANTY DISCLAIMERS

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

7.1. General Disclaimers:

Without limiting the foregoing, FEELGOOD LABS PTE. LTD. EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
FEELGOOD LABS makes no warranty that the Service will meet your requirements or be available on an uninterrupted, secure, or error-free basis.
FEELGOOD LABS makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Content (including AI Output).

7.2. No Guarantee of Error-Free or Virus-Free Operation:

FEELGOOD LABS does not warrant that the functional aspects of Noah AI or our Content will be error-free or that the platform, our Content, or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed.

7.3. No Representation on Third-Party Devices:

FEELGOOD LABS makes no representation or warranty about the accuracy, completeness, or suitability for any purpose of any third-party device, or any advice or information provided as part of their services. We disclaim, so far as permitted under applicable law, any liability for or in respect of any third-party device.

8. LIMITATION OF LIABILITY

THIS SECTION LIMITS THE EXTENT OF FEELGOOD LABS PTE. LTD.'S LIABILITY TO YOU. PLEASE READ IT CAREFULLY.

8.1. General Limitation:

To the fullest extent permitted by applicable law, in no event shall FEELGOOD LABS PTE. LTD., its directors, officers, employees, agents, affiliates, licensors, suppliers, or successors be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if FEELGOOD LABS has been advised of the possibility of such damages), arising out of or in connection with:
Your access to, use of, or inability to access or use Noah AI.
Any conduct or content of any third party on the Service.
Any content obtained from the Service, including but not limited to, any information or suggestions provided by Noah AI (whether accurate or inaccurate, appropriate or inappropriate, or subject to "hallucinations").
Unauthorized access, use, or alteration of your transmissions or content.
Any actions or decisions you take based on your interactions with Noah AI.
Any emotional distress, psychological harm, or other injury (physical or mental) alleged to have arisen from your use of, reliance on, or interaction with Noah AI, regardless of whether such harm was caused by the AI's output, your interpretation, or your decision to use the Service in lieu of professional care.
The failure of Noah AI to provide real-time human support or respond to crisis situations, as explicitly disclaimed.
Any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

8.2. Cap on Liability:

Without prejudice to the foregoing, and to the maximum extent permitted by applicable law, the total cumulative liability of FEELGOOD LABS PTE. LTD., its directors, officers, employees, agents, affiliates, licensors, suppliers, and successors, arising out of or in connection with these Terms or your use of Noah AI, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the total amount paid by you to FEELGOOD LABS for the use of Noah AI in the twelve (12) months immediately preceding the event giving rise to the liability, or S$100.00 (Singapore Dollars One Hundred Only), whichever is lower. This limitation applies even if the remedies available to you under these Terms fail of their essential purpose.

8.3. Jurisdictional Limitations and Fundamental Elements:

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations in this Section 8 may not apply to you. In such jurisdictions, FEELGOOD LABS' liability will be limited to the maximum extent permitted by law.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN FEELGOOD LABS PTE. LTD. AND YOU.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless FEELGOOD LABS PTE. LTD., its parent companies, subsidiaries, affiliates, directors, officers, employees, agents, licensors, suppliers, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising out of or in any way connected with:

Your access to or use of Noah AI.
Your User Content or any data or information you provide through the Service.
Your breach or alleged breach of any terms, conditions, representations, or warranties contained in these Terms.
Your violation of any applicable law, regulation, or third-party rights, including without limitation, any intellectual property, privacy, or publicity rights.
Any claim by a third party (including, without limitation, a parent, guardian, family member, or mental health professional) that alleges harm (psychological, emotional, physical, or otherwise) or damages caused by your use or misuse of Noah AI, or your reliance on information or suggestions provided by Noah AI, particularly where such use or reliance was contrary to the explicit disclaimers and limitations set forth in these Terms.

This indemnification obligation will survive the termination of these Terms and your use of Noah AI. FEELGOOD LABS reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with FEELGOOD LABS' defense of such claim.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1. Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

10.2. Exclusive Jurisdiction (Non-Arbitrable Disputes):

For any disputes not subject to the mandatory arbitration provisions below (if applicable), you and FEELGOOD LABS PTE. LTD. irrevocably agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any legal actions or proceedings arising out of or relating to these Terms or your use of Noah AI. Each party irrevocably waives any objection to the laying of venue in such courts and irrevocably waives any claim that such actions or proceedings have been brought in an inconvenient forum.

10.3. Mandatory Binding Arbitration (For Users in the United States of America):

This Section 10.3 applies exclusively to Users located in the United States of America.
Agreement to Arbitrate: You and FEELGOOD LABS PTE. LTD. agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, Noah AI, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in Singapore before a single arbitrator. The arbitration shall be administered by the Singapore International Arbitration Centre ("SIAC") in accordance with its then-current rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Class Action Waiver: You and FEELGOOD LABS PTE. LTD. agree that each party may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action or proceeding. Unless both you and FEELGOOD LABS agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this specific provision (the Class Action Waiver) is found to be unenforceable, then the entirety of this arbitration provision (Section 10.3) shall be null and void.
Exceptions to Arbitration: Notwithstanding the foregoing, either party may bring an individual action in a small claims court located in Singapore, or seek injunctive or other equitable relief in a court of competent jurisdiction in Singapore to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

11. TERM AND TERMINATION

11.1. Term:

These Terms shall remain in full force and effect while you use Noah AI.

11.2. Termination by You:

You may cease using Noah AI at any time. If you wish to terminate your account, you may do so through the account settings within the application or by contacting us at sophia@heynoah.ai. Termination of your account will not relieve you of any obligations arising prior to termination.

11.3. Termination by FEELGOOD LABS:

FEELGOOD LABS PTE. LTD. may, at its sole discretion, suspend or terminate your access to or use of Noah AI, at any time, with or without cause, and without prior notice or liability.
Grounds for termination by FEELGOOD LABS include, but are not limited to:
- Breach or violation of these Terms or any other policies or guidelines referenced herein.
- Requests by law enforcement or other government agencies.
- Discontinuation or material modification of the Service (or any part thereof).
- Unexpected technical or security issues or problems.
- Extended periods of inactivity.
- Engagement by you in fraudulent or illegal activities.
- Any activity that, in FEELGOOD LABS' sole discretion, is harmful to other users, FEELGOOD LABS' business interests, or the integrity of Noah AI.

11.4. Effect of Termination:

Upon termination, your right to use Noah AI will immediately cease. All provisions of these Terms which by their nature should survive termination, including, without limitation, intellectual property ownership provisions, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution provisions, shall survive termination.
Termination of your account may involve the deletion of your User Content associated with your account, although aggregated and anonymized data used for AI improvement will be retained as per the Privacy Policy. FEELGOOD LABS shall not be liable to you or any third party for any termination of your access to the Service.

12. LINKS TO THIRD-PARTY WEBSITES OR RESOURCES

The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience, and we are not responsible for the content, products, or services on or available from those websites, resources, or links displayed on such websites. You acknowledge and assume all risks from using any third-party websites or resources. We reserve the right to disable links to and/or from third-party sites to our Service, although we are under no obligation to do so. You acknowledge that when you access a link that leaves our platform, the site you will enter into is not controlled by us, and different terms of service and privacy policies may apply.

13. DMCA / COPYRIGHT POLICY

FEELGOOD LABS PTE. LTD. respects copyright law and expects its users to do the same. It is FEELGOOD LABS PTE. LTD.'s policy to terminate in appropriate circumstances Account holders who repeatedly infringe or are believed to be infringing copyright holders' rights. Please contact FEELGOOD LABS PTE. LTD. at sophia@heynoah.ai for further information on copyright policy, provided upon request.

14. APP STORE TERMS

The following terms apply to any App accessed through or downloaded from any app store or distribution platform (like Google Play, Apple App Store) where the App may now or in the future be made available (each an "App Provider"). You acknowledge and agree that:

These Terms are concluded between you and FEELGOOD LABS PTE. LTD., and not with the App Provider. FEELGOOD LABS PTE. LTD. (not the App Provider) is solely responsible for the App.
The App Provider is obligated to furnish any maintenance and support services concerning the App. In the event of any failure of the App to conform to any applicable warranty, you may notify the App Provider, and the App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever concerning the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of FEELGOOD LABS PTE. LTD..
The App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
In the event of any third-party claim that the App or your possession and use of that App infringe that third party's Intellectual Property Rights, FEELGOOD LABS PTE. LTD. will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by these Terms.
The App Provider, and its subsidiaries, are third-party beneficiaries of these Terms as related to your license to the App, and, upon your acceptance of the Terms, the App Provider will have the right (and will be deemed to have accepted the request) to enforce these Terms as related to your license of the App against you as a third-party beneficiary thereof.
You must also comply with all applicable third-party terms of service when using the App.

15. FEEDBACK

We welcome feedback, comments, and suggestions for improvements to the Services ("Feedback"). You can submit Feedback by emailing us at sophia@heynoah.ai. You grant FEELGOOD LABS PTE. LTD. a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any Intellectual Property Rights you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose without any obligation or compensation to you.

16. GENERAL PROVISIONS

16.1. Entire Agreement:

These Terms, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by FEELGOOD LABS on the Service, constitute the complete and exclusive understanding and agreement between you and FEELGOOD LABS PTE. LTD. concerning the use of Noah AI. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and FEELGOOD LABS with respect to the Service.

16.2. Severability:

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely approximates the intent and economic effect of the invalid or unenforceable provision.

16.3. Assignment:

You may not assign or transfer these Terms, or any rights or obligations hereunder, by operation of law or otherwise, without FEELGOOD LABS' prior written consent. Any attempt to assign or transfer without such consent will be null and void. FEELGOOD LABS may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and insure to the benefit of the parties, their successors, and permitted assigns.

16.4. Waiver:

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of FEELGOOD LABS to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of FEELGOOD LABS PTE. LTD.. Except as expressly outlined in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

16.5. Force Majeure:

FEELGOOD LABS PTE. LTD. shall not be liable for any delay or failure in performance resulting directly or indirectly from events or causes beyond its reasonable control, including, without limitation, acts of God, war, riot, fire, flood, sabotage, terrorism, epidemics, pandemics, accidents, government orders or regulations, or any other cause beyond its reasonable control.

16.6. Headings:

The headings in these Terms are for convenience only and shall not affect their interpretation.

16.7. Notices:

Any notices or other communications provided by FEELGOOD LABS PTE. LTD. under these Terms, including those regarding modifications to these Terms, will be given: (i) via email to the address associated with your account; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such information is transmitted.

17. CONTACT INFORMATION

If you have any questions about these Terms, the practices of FEELGOOD LABS PTE. LTD., or your dealings with Noah AI, or if you wish to report any abuse, violation of these Terms of Use, or objectionable content, please contact us at:

‍

FEELGOOD LABS PTE. LTD.

Address: 160 ROBINSON ROAD, #14-04, SINGAPORE BUSINESS FEDERATION CENTER, SINGAPORE 068914

Email: sophia@heynoah.ai

Terms & Conditions