Privacy Policy
Privacy Policy
Reverberation Tech Pvt Ltd ("Reverberation Tech Pvt Ltd," "Urban Health AI," "us," "we," or "our") is committed to protecting and respecting your privacy when you use our website, https://www.urbanhealth.ai (the "Website"), our applications ("Apps"), and other related products, services, and features (collectively, the "Products"). This Privacy Policy explains how we collect, use, store, and protect your information. By using the Products, you agree to the practices described in this Privacy Policy.
For any privacy-related concerns, please contact us at sophia@urbanhealth.ai.
Reverberation Tech Pvt Ltd ("Reverberation Tech Pvt Ltd," "Urban Health AI," "us," "we," or "our") is committed to protecting and respecting your privacy when you use our website, https://www.urbanhealth.ai (the "Website"), our applications ("Apps"), and other related products, services, and features (collectively, the "Products"). This Privacy Policy explains how we collect, use, store, and protect your information. By using the Products, you agree to the practices described in this Privacy Policy.
For any privacy-related concerns, please contact us at sophia@urbanhealth.ai.
Data Collection And Security
Data Collection And Security
Information We Collect
Information We Collect
We may collect the following categories of information from you:
Account Information: During registration, we collect your phone number for account creation, secure login, and account-related communications. We verify your identity using a One-Time Password (OTP). You may also create a nickname for personalization within the app. We do not collect other personal identifiers, such as your name, address, date of birth, or email address.
Conversational Data: When you interact with Noah, our AI-powered mental health companion, through text or voice, we collect and securely store:
Text chat transcripts
Transcriptions of voice interactions
Device information: Operating system version, device type, and system performance data.
Data collected via tracking technologies: As fully described in section 4.
Limited Location Information: We track the country of our users based on the phone number extension used during registration. We do not track your precise location.
Payment Information: We do not collect or process any credit or debit card information. All payment transactions for in-app purchases are handled by Apple (App Store) and Google (Google Play Store), which process your payment details securely. For website-based transactions, our third-party payment processor collects and processes payment details without us storing any sensitive payment data. We may receive transaction confirmation details but do not have access to complete payment information such as card numbers.
We may collect the following categories of information from you:
Account Information: During registration, we collect your phone number for account creation, secure login, and account-related communications. We verify your identity using a One-Time Password (OTP). You may also create a nickname for personalization within the app. We do not collect other personal identifiers, such as your name, address, date of birth, or email address.
Conversational Data: When you interact with Noah, our AI-powered mental health companion, through text or voice, we collect and securely store:
Text chat transcripts
Transcriptions of voice interactions
Device information: Operating system version, device type, and system performance data.
Data collected via tracking technologies: As fully described in section 4.
Limited Location Information: We track the country of our users based on the phone number extension used during registration. We do not track your precise location.
Payment Information: We do not collect or process any credit or debit card information. All payment transactions for in-app purchases are handled by Apple (App Store) and Google (Google Play Store), which process your payment details securely. For website-based transactions, our third-party payment processor collects and processes payment details without us storing any sensitive payment data. We may receive transaction confirmation details but do not have access to complete payment information such as card numbers.
1a. How We Use Your Information
1a. How We Use Your Information
We may use the collected data for the following purposes:
Providing and Improving Noah: Your conversational data helps Noah provide personalized and effective mental health support by analyzing emotional states and offering customized recommendations.
AI Model Enhancement: Aggregated and de-identified data helps improve Noah’s AI capabilities for all users.
Personalization: Your nickname is used to personalize your interaction with Noah.
Research (Anonymized Data Only): We may use anonymized data to study mental health trends while ensuring privacy.
Technical Support and Compliance: Data may be used to resolve technical issues, enforce terms of service, and comply with legal requirements.
We may use the collected data for the following purposes:
Providing and Improving Noah: Your conversational data helps Noah provide personalized and effective mental health support by analyzing emotional states and offering customized recommendations.
AI Model Enhancement: Aggregated and de-identified data helps improve Noah’s AI capabilities for all users.
Personalization: Your nickname is used to personalize your interaction with Noah.
Research (Anonymized Data Only): We may use anonymized data to study mental health trends while ensuring privacy.
Technical Support and Compliance: Data may be used to resolve technical issues, enforce terms of service, and comply with legal requirements.
1b. Data Security and Confidentiality
1b. Data Security and Confidentiality
We prioritize the security of your information through the following measures:
End-to-End Encryption: All user conversations are encrypted for maximum privacy.
De-identification: We do not collect personal identifiers, ensuring your data remains anonymous.
Secure Storage: Conversational data is stored using unique User IDs (randomly generated identifiers) instead of personal details.
Limited Access: No employees or third-party vendors have access to user-level conversations. Any analysis is conducted on aggregated and anonymized data.
Transcription on User Device: Voice interactions are transcribed on your device, meaning audio is never stored on our servers.
No Third-Party Sharing: We do not share conversation data or non-conversational data with any third party for any purpose.
HIPAA Compliance: We follow Health Insurance Portability and Accountability Act (HIPAA) standards where applicable to protect your health information.
We prioritize the security of your information through the following measures:
End-to-End Encryption: All user conversations are encrypted for maximum privacy.
De-identification: We do not collect personal identifiers, ensuring your data remains anonymous.
Secure Storage: Conversational data is stored using unique User IDs (randomly generated identifiers) instead of personal details.
Limited Access: No employees or third-party vendors have access to user-level conversations. Any analysis is conducted on aggregated and anonymized data.
Transcription on User Device: Voice interactions are transcribed on your device, meaning audio is never stored on our servers.
No Third-Party Sharing: We do not share conversation data or non-conversational data with any third party for any purpose.
HIPAA Compliance: We follow Health Insurance Portability and Accountability Act (HIPAA) standards where applicable to protect your health information.
1c. Conversational Data Retention and Your Rights
1c. Conversational Data Retention and Your Rights
Data Retention: Your data is retained until you choose to delete it. We do not automatically erase data unless you take action.
Data Deletion: You can clear your chat history or delete your account at any time through the app settings. Once deleted, all associated data is permanently removed from our servers.
For any privacy-related requests, you can contact sophia@urbanhealth.ai.
Data Retention: Your data is retained until you choose to delete it. We do not automatically erase data unless you take action.
Data Deletion: You can clear your chat history or delete your account at any time through the app settings. Once deleted, all associated data is permanently removed from our servers.
For any privacy-related requests, you can contact sophia@urbanhealth.ai.
Data Retention: Your data is retained until you choose to delete it. We do not automatically erase data unless you take action.
Data Deletion: You can clear your chat history or delete your account at any time through the app settings. Once deleted, all associated data is permanently removed from our servers.
For any privacy-related requests, you can contact sophia@urbanhealth.ai.
Confidentiality And Security
Confidentiality And Security
The security of your data is important to us. We follow generally accepted standards to protect the personal data submitted to us during transmission and after receiving it. If you have any questions about the security of your data, you can contact us at sophia@urbanhealth.ai. Except as described under the “Disclosure of Your Data” section below, we do not provide your data to any third party without your specific consent, as defined by applicable law.
The security of your data is important to us. We follow generally accepted standards to protect the personal data submitted to us during transmission and after receiving it. If you have any questions about the security of your data, you can contact us at sophia@urbanhealth.ai. Except as described under the “Disclosure of Your Data” section below, we do not provide your data to any third party without your specific consent, as defined by applicable law.
Newsletters Or Other Electronic Communications
Newsletters Or Other Electronic Communications
If you sign up to receive promotional materials via email and (push notifications), we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or emailing us at sophia@urbanhealth.ai. we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level.
If you provide your phone number to us directly or through a third party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such an SMS message (the “SMS Service”). Standard text message rates will apply.
If you sign up to receive promotional materials via email and (push notifications), we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or emailing us at sophia@urbanhealth.ai. we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level.
If you provide your phone number to us directly or through a third party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such an SMS message (the “SMS Service”). Standard text message rates will apply.
Tracking Technologies
Tracking Technologies
Reverberation Tech Pvt Ltd and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password, so you don't need to do it for every web page requested and to measure how people are using the Products.
We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain product features also use HTML5 to collect and store data. Various browsers may offer management tools for removing HTML5.
We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms and across your other devices based on your past visits to our Website. Our third-party partners may use technologies such as cookies to gather data about your activities within the Products to deliver such advertising to you, such as retargeting ads. We are not always able to respond to do-not-track signals. For more data about interest-based ads, including how to opt out of having your web-browsing data used for behavioral advertising purposes, please visit www.aboutads.info/choices. Please note that this does not opt you out of being served ads. You may continue to receive generic ads on these third-party platforms. You may also opt-out of receiving ads across devices by adjusting your ad preference in your Google account.
We use third-party trackers to let us know when users have visited the Products by “clicking-through” our sponsored advertising or content hosted on third-party platforms. The Products use Google Analytics code to gather statistical data. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast. For more data on how Google Analytics processes this data, visit www.google.com/analytics.
We will acquire consent from you in order to use such trackers to the extent required by applicable law.
For more information on the types of cookies used by Reverberation Tech Pvt Ltd and your ability to restrict the behavior of cookies or disable them in your browser’s settings, please refer to the Reverberation Tech Pvt Ltd Cookie Policy.
Reverberation Tech Pvt Ltd and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password, so you don't need to do it for every web page requested and to measure how people are using the Products.
We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain product features also use HTML5 to collect and store data. Various browsers may offer management tools for removing HTML5.
We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms and across your other devices based on your past visits to our Website. Our third-party partners may use technologies such as cookies to gather data about your activities within the Products to deliver such advertising to you, such as retargeting ads. We are not always able to respond to do-not-track signals. For more data about interest-based ads, including how to opt out of having your web-browsing data used for behavioral advertising purposes, please visit www.aboutads.info/choices. Please note that this does not opt you out of being served ads. You may continue to receive generic ads on these third-party platforms. You may also opt-out of receiving ads across devices by adjusting your ad preference in your Google account.
We use third-party trackers to let us know when users have visited the Products by “clicking-through” our sponsored advertising or content hosted on third-party platforms. The Products use Google Analytics code to gather statistical data. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast. For more data on how Google Analytics processes this data, visit www.google.com/analytics.
We will acquire consent from you in order to use such trackers to the extent required by applicable law.
For more information on the types of cookies used by Reverberation Tech Pvt Ltd and your ability to restrict the behavior of cookies or disable them in your browser’s settings, please refer to the Reverberation Tech Pvt Ltd Cookie Policy.
4a. Mobile Analytics
4a. Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record data such as how often you engage with the Products, the events that occur within the Products, aggregated usage and performance data, and where the Applications were downloaded from. We may link the data we store within the analytics software to any personal data you submit within the mobile application.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record data such as how often you engage with the Products, the events that occur within the Products, aggregated usage and performance data, and where the Applications were downloaded from. We may link the data we store within the analytics software to any personal data you submit within the mobile application.
4b. Log Files
4b. Log Files
As true of most websites, we gather certain data and store it in log files. This data may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
As true of most websites, we gather certain data and store it in log files. This data may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
Where We Store Your Personal Data
Where We Store Your Personal Data
All data you provide to us through the Products is stored on our secure servers located in the US. Any payment transactions will be encrypted using SSL technology; all payment data is stored with our payment processor and is never stored on Reverberation Tech Pvt Ltd’s servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that your change your password frequently.
Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Products; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
All data you provide to us through the Products is stored on our secure servers located in the US. Any payment transactions will be encrypted using SSL technology; all payment data is stored with our payment processor and is never stored on Reverberation Tech Pvt Ltd’s servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that your change your password frequently.
Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Products; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
Your Data Rights
Your Data Rights
As you may know, a recent European Union law called the General Data Protection Regulation (“GDPR”) gives certain rights to applicable individuals in relation to their personal data. Accordingly, we have implemented transparency and access controls to help such users exercise those rights. As required under applicable law, the rights afforded to you are:
A right of access: you have the right to obtain (i) confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain (ii) access to such data and a copy thereof. We provide you an access to such data, to get access please email us at sophia@urbanhealth.ai.
A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. Upon request, Reverberation Tech Pvt Ltd will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual. However, this is not an absolute right and Reverberation Tech Pvt Ltd may have legal or legitimate grounds for keeping such data.
A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
A right to data portability: you have the right to receive the personal data concerning you which you have provided to Reverberation Tech Pvt Ltd, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from Reverberation Tech Pvt Ltd. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of Reverberation Tech Pvt Ltd. Reverberation Tech Pvt Ltd may, however, invoke compelling legitimate grounds for continued processing. When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You may, in particular, exercise that right by clicking on the “unsubscribe” link provided at the bottom of any messages received, or by mailing us at sophia@urbanhealth.ai.
A right to lodge a complaint with the competent supervisory authority: you have the right to contact the supervisory authority to complain about Reverberation Tech Pvt Ltd’s personal data protection practices.
A right to give instructions concerning the use of your data after your death: as required by applicable law, you may have the right to give Reverberation Tech Pvt Ltd instructions concerning the use of your personal data after your death. To exercise one or more of these rights, you can email sophia@urbanhealth.ai.
You may access your data to modify or update at any time by emailing sophia@urbanhealth.ai.
We will respond to your request in a reasonable timeframe by applicable law.
As you may know, a recent European Union law called the General Data Protection Regulation (“GDPR”) gives certain rights to applicable individuals in relation to their personal data. Accordingly, we have implemented transparency and access controls to help such users exercise those rights. As required under applicable law, the rights afforded to you are:
A right of access: you have the right to obtain (i) confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain (ii) access to such data and a copy thereof. We provide you an access to such data, to get access please email us at sophia@urbanhealth.ai.
A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. Upon request, Reverberation Tech Pvt Ltd will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual. However, this is not an absolute right and Reverberation Tech Pvt Ltd may have legal or legitimate grounds for keeping such data.
A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
A right to data portability: you have the right to receive the personal data concerning you which you have provided to Reverberation Tech Pvt Ltd, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from Reverberation Tech Pvt Ltd. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of Reverberation Tech Pvt Ltd. Reverberation Tech Pvt Ltd may, however, invoke compelling legitimate grounds for continued processing. When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You may, in particular, exercise that right by clicking on the “unsubscribe” link provided at the bottom of any messages received, or by mailing us at sophia@urbanhealth.ai.
A right to lodge a complaint with the competent supervisory authority: you have the right to contact the supervisory authority to complain about Reverberation Tech Pvt Ltd’s personal data protection practices.
A right to give instructions concerning the use of your data after your death: as required by applicable law, you may have the right to give Reverberation Tech Pvt Ltd instructions concerning the use of your personal data after your death. To exercise one or more of these rights, you can email sophia@urbanhealth.ai.
You may access your data to modify or update at any time by emailing sophia@urbanhealth.ai.
We will respond to your request in a reasonable timeframe by applicable law.
Uses Made Of The Data
Uses Made Of The Data
We use information about you in the following ways:
To provide you with the Products.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the Products is presented most effectively for you and your computer or another device.
To provide you with promotional communications, such as email, to the extent that you have provided consent to receive such communications under applicable law.
To carry out our obligations arising from any agreements between you and us.
To allow you to participate in interactive features of the Products when you choose to do so.
To notify you about updates or changes to Product features and content.
To understand your broad, non-specific geographic location to help us identify groups of users by general geographic market (such as zip code, state, or country).
To account for applicable sales taxes based on zip codes provided to our payment processors for purchases made through the Website.
To serve our advertisements to you through third-party platforms, such as Facebook or Google, on other sites and apps, or across your devices, to the extent that you have provided consent for such uses under applicable law.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law.
We may also ask you to complete surveys we use for research purposes, although you do not have to respond.
To manage your payments and orders.
If you are an existing customer, we will only contact you by electronic means (e-mail or in-Product communication) with information about products and services similar to those which were the subject of a previous sale to you, except if you are opt-out of such communications.
We use information about you in the following ways:
To provide you with the Products.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the Products is presented most effectively for you and your computer or another device.
To provide you with promotional communications, such as email, to the extent that you have provided consent to receive such communications under applicable law.
To carry out our obligations arising from any agreements between you and us.
To allow you to participate in interactive features of the Products when you choose to do so.
To notify you about updates or changes to Product features and content.
To understand your broad, non-specific geographic location to help us identify groups of users by general geographic market (such as zip code, state, or country).
To account for applicable sales taxes based on zip codes provided to our payment processors for purchases made through the Website.
To serve our advertisements to you through third-party platforms, such as Facebook or Google, on other sites and apps, or across your devices, to the extent that you have provided consent for such uses under applicable law.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law.
We may also ask you to complete surveys we use for research purposes, although you do not have to respond.
To manage your payments and orders.
If you are an existing customer, we will only contact you by electronic means (e-mail or in-Product communication) with information about products and services similar to those which were the subject of a previous sale to you, except if you are opt-out of such communications.
Legal Bases Of Personal Data Processing
Legal Bases Of Personal Data Processing
By GDPR, Reverberation Tech Pvt Ltd provides the following information regarding its Article 6 legal bases for personal data processing:
The performance of the contract (the Reverberation Tech Pvt Ltd Terms & Conditions) between you and Reverberation Tech Pvt Ltd for the data processing relating to your use of Reverberation Tech Pvt Ltd’s Products (including your orders and payments);
Reverberation Tech Pvt Ltd’s legitimate interest, more specifically:
Our business interest is in providing you with emails and push notifications for timely introductory materials and information about your Reverberation Tech Pvt Ltd account, our Product features and updates, and offers to upgrade your free account to a subscription account.
Our financial interest in providing you with promotional offers and discounts concerning paid subscriptions and special offerings, such as the Reverberation Tech Pvt Ltd Family Plan.
Our business interest is in offering you particularized or adapted content based on your usage of the Products.
Our business is interested in collecting data regarding your general usage activities to improve our Reverberation Tech Pvt Ltd user experience.
Our business is interested in requesting that you participate in Product surveys to better understand your needs and expectations.
Our financial interest in providing you the opportunity to purchase Reverberation Tech Pvt Ltd subscriptions for the benefit of a third party through the Reverberation Tech Pvt Ltd “referral” program.
Our business interest in providing you with customer service communications regarding your account, questions about our content offerings or your mindfulness practice, or any other matters directed to customer service staff, to have clear and easy communication with you and to respond to all your requests.
Our business interest is collecting data related to unplanned downtime or errors in the Products.
Our business interest is complying with our legal obligations, such as maintaining accurate financial records.
By GDPR, Reverberation Tech Pvt Ltd provides the following information regarding its Article 6 legal bases for personal data processing:
The performance of the contract (the Reverberation Tech Pvt Ltd Terms & Conditions) between you and Reverberation Tech Pvt Ltd for the data processing relating to your use of Reverberation Tech Pvt Ltd’s Products (including your orders and payments);
Reverberation Tech Pvt Ltd’s legitimate interest, more specifically:
Our business interest is in providing you with emails and push notifications for timely introductory materials and information about your Reverberation Tech Pvt Ltd account, our Product features and updates, and offers to upgrade your free account to a subscription account.
Our financial interest in providing you with promotional offers and discounts concerning paid subscriptions and special offerings, such as the Reverberation Tech Pvt Ltd Family Plan.
Our business interest is in offering you particularized or adapted content based on your usage of the Products.
Our business is interested in collecting data regarding your general usage activities to improve our Reverberation Tech Pvt Ltd user experience.
Our business is interested in requesting that you participate in Product surveys to better understand your needs and expectations.
Our financial interest in providing you the opportunity to purchase Reverberation Tech Pvt Ltd subscriptions for the benefit of a third party through the Reverberation Tech Pvt Ltd “referral” program.
Our business interest in providing you with customer service communications regarding your account, questions about our content offerings or your mindfulness practice, or any other matters directed to customer service staff, to have clear and easy communication with you and to respond to all your requests.
Our business interest is collecting data related to unplanned downtime or errors in the Products.
Our business interest is complying with our legal obligations, such as maintaining accurate financial records.
Disclosure Of Your Data
Disclosure Of Your Data
We may disclose your data to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
We may also disclose your data to third parties as follows:
In some circumstances, based on your specific requests, we may need to disclose your data to a third party so that it can provide a service you have requested from such party or fulfill a request for data from such party. An example of this is the SMS Service.
In some circumstances, we may disclose the personal data that you have provided to Reverberation Tech Pvt Ltd to a third party that offers and provides goods or services complementary to our own to enhance our users’ experiences by offering you integrated or complementary functionality, complementary services or bundled pricing options.
If Reverberation Tech Pvt Ltd’s service providers (like hosting, IT maintenance, market analytics, and payment service providers) require this data to provide services to Reverberation Tech Pvt Ltd., Reverberation Tech Pvt Ltd requires each of its service providers to agree to maintain the confidentiality and security of your data.
If we sell or buy any business or assets, we may disclose your data to the prospective seller or buyer of such business or assets.
If Reverberation Tech Pvt Ltd or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your data to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, to enforce or apply our agreements with you; or to protect the rights, property, or safety of Reverberation Tech Pvt Ltd, our customers, or others. This includes exchanging data with other companies and organizations for fraud protection and credit risk reduction.
With third parties, such as Facebook, to serve Reverberation Tech Pvt Ltd advertisements on such third party platforms, to the extent that you have consented to such practices under applicable law.
We may disclose your data to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
We may also disclose your data to third parties as follows:
In some circumstances, based on your specific requests, we may need to disclose your data to a third party so that it can provide a service you have requested from such party or fulfill a request for data from such party. An example of this is the SMS Service.
In some circumstances, we may disclose the personal data that you have provided to Reverberation Tech Pvt Ltd to a third party that offers and provides goods or services complementary to our own to enhance our users’ experiences by offering you integrated or complementary functionality, complementary services or bundled pricing options.
If Reverberation Tech Pvt Ltd’s service providers (like hosting, IT maintenance, market analytics, and payment service providers) require this data to provide services to Reverberation Tech Pvt Ltd., Reverberation Tech Pvt Ltd requires each of its service providers to agree to maintain the confidentiality and security of your data.
If we sell or buy any business or assets, we may disclose your data to the prospective seller or buyer of such business or assets.
If Reverberation Tech Pvt Ltd or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your data to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, to enforce or apply our agreements with you; or to protect the rights, property, or safety of Reverberation Tech Pvt Ltd, our customers, or others. This includes exchanging data with other companies and organizations for fraud protection and credit risk reduction.
With third parties, such as Facebook, to serve Reverberation Tech Pvt Ltd advertisements on such third party platforms, to the extent that you have consented to such practices under applicable law.
Data Retention
Data Retention
The retention periods applied by Reverberation Tech Pvt Ltd comply with applicable legislation in effect on the date hereof, namely:
For data relating to your account: such data will not be retained beyond your request that your account be deleted.
For transactional data relating to your purchases: such data is kept for the entire period of the contractual relationship, then in accordance with legal obligations and applicable statute of limitation periods. Please note that this data does not include Payment Card information, which is processed by our third-party payment processors, and not Reverberation Tech Pvt Ltd.
For data collected based on your consent to receive our marketing communications: we will use such data until you withdraw consent or applicable law requires that such data is no longer used.
When your data are collected in the context of requests/queries: such data are kept for the period necessary to process and reply to such requests or queries.
When cookies or other trackers are placed on your terminal, they are kept for a period of 12 months.
Other data will be kept as long as necessary for the purposes pursued and in compliance with our legal obligations, including the applicable statute of limitations.
The retention periods applied by Reverberation Tech Pvt Ltd comply with applicable legislation in effect on the date hereof, namely:
For data relating to your account: such data will not be retained beyond your request that your account be deleted.
For transactional data relating to your purchases: such data is kept for the entire period of the contractual relationship, then in accordance with legal obligations and applicable statute of limitation periods. Please note that this data does not include Payment Card information, which is processed by our third-party payment processors, and not Reverberation Tech Pvt Ltd.
For data collected based on your consent to receive our marketing communications: we will use such data until you withdraw consent or applicable law requires that such data is no longer used.
When your data are collected in the context of requests/queries: such data are kept for the period necessary to process and reply to such requests or queries.
When cookies or other trackers are placed on your terminal, they are kept for a period of 12 months.
Other data will be kept as long as necessary for the purposes pursued and in compliance with our legal obligations, including the applicable statute of limitations.
Withdrawal Of Consent For Processing Activities
Withdrawal Of Consent For Processing Activities
To the extent that you have provided appropriate consent under applicable law to certain processing activities, such consent can be withdrawn at any time by emailing sophia@urbanhealth.ai.
To the extent that you have provided appropriate consent under applicable law to certain processing activities, such consent can be withdrawn at any time by emailing sophia@urbanhealth.ai.
Links To Third Party Sites
Links To Third Party Sites
The Products may, from time to time, contain links to and from the Products of our partner networks, advertisers and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal data to these external websites.
The Products may, from time to time, contain links to and from the Products of our partner networks, advertisers and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal data to these external websites.
Social Media Widgets
Social Media Widgets
Our Products include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button, or interactive mini-programs. These features may collect your Internet protocol address, which page you are visiting on or Products, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Products. Your interactions with these features are governed by the privacy statement of the company providing it.
Our Products include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button, or interactive mini-programs. These features may collect your Internet protocol address, which page you are visiting on or Products, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Products. Your interactions with these features are governed by the privacy statement of the company providing it.
Use Of Reverberation Tech Pvt Ltd By Minors
Use Of Reverberation Tech Pvt Ltd By Minors
You must be 18 years of age, or the age of majority in your province, territory or country, to sign up as a registered user of the Products. Individuals under the age of 18, or the applicable age of majority, may utilize the Products only with the involvement and consent of a parent or legal guardian, under such a person's account.
You must be 18 years of age, or the age of majority in your province, territory or country, to sign up as a registered user of the Products. Individuals under the age of 18, or the applicable age of majority, may utilize the Products only with the involvement and consent of a parent or legal guardian, under such a person's account.
Data Posted On Forums
Data Posted On Forums
Reverberation Tech Pvt Ltd users may have the ability to post content to one or more Reverberation Tech Pvt Ltd forums. All such users may request and obtain removal of such posted content by contacting Reverberation Tech Pvt Ltd at sophia@urbanhealth.ai and specifically identifying the content to be removed. Please be advised that any such removal does not ensure complete or comprehensive removal of all traces of the content posted on the Reverberation Tech Pvt Ltd forum(s).
Reverberation Tech Pvt Ltd users may have the ability to post content to one or more Reverberation Tech Pvt Ltd forums. All such users may request and obtain removal of such posted content by contacting Reverberation Tech Pvt Ltd at sophia@urbanhealth.ai and specifically identifying the content to be removed. Please be advised that any such removal does not ensure complete or comprehensive removal of all traces of the content posted on the Reverberation Tech Pvt Ltd forum(s).
Changes To Our Privacy Policy
Changes To Our Privacy Policy
We may update this Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by in-Product message, email (sent to the e-mail address specified in your account) or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices. It is your responsibility to maintain a valid e-mail address as a registered user. If you opt out of communications from us, you may not receive these notifications, however they will still govern your use of the Service, and you are responsible for checking for any changes. If you continue to use the Site or the Service after changes become effective, you agree to abide by and be bound by the modified privacy policy.
We may update this Privacy Policy to reflect changes to our data practices. If we make any material changes we will notify you by in-Product message, email (sent to the e-mail address specified in your account) or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest data on our privacy practices. It is your responsibility to maintain a valid e-mail address as a registered user. If you opt out of communications from us, you may not receive these notifications, however they will still govern your use of the Service, and you are responsible for checking for any changes. If you continue to use the Site or the Service after changes become effective, you agree to abide by and be bound by the modified privacy policy.
Contact
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sophia@urbanhealth.ai.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sophia@urbanhealth.ai.
Data Transfer
Data Transfer
You agree that all Personal Information collected via or by Reverberation Tech Private Ltd may be transferred, Processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to Reverberation Tech Pvt Ltd, you explicitly consent to the storage of your Personal Information in these locations.
You agree that all Personal Information collected via or by Reverberation Tech Private Ltd may be transferred, Processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to Reverberation Tech Pvt Ltd, you explicitly consent to the storage of your Personal Information in these locations.
CCPA Addendum
CCPA Addendum
This California Consumer Privacy Act ("CCPA") Addendum supplements the information contained in the Privacy Policy of Reverberation Tech Pvt Ltd ("Reverberation Tech Pvt Ltd," "Urban Health AI," "us," "we," or "our") and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the CCPA and any terms defined in the CCPA have the same meaning when used in this notice.
This California Consumer Privacy Act ("CCPA") Addendum supplements the information contained in the Privacy Policy of Reverberation Tech Pvt Ltd ("Reverberation Tech Pvt Ltd," "Urban Health AI," "us," "we," or "our") and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the CCPA and any terms defined in the CCPA have the same meaning when used in this notice.
Information We May Collect
Information We May Collect
Category
Category
Description
Description
Collected?
Colle-
cted?
A. Identifiers
A. Identif-iers
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
No
No
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))tifiers
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))tifiers
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories
No
No
C. Protected classification characteristics under California or federal law
C. Protected classification characteristics under California or federal law
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
No
No
D. Commercial information
D. Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
No
No
E. Biometric information
E. Biometric information
Physiological, biological or behavioral characteristics that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Examples include imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted.
Physiological, biological or behavioral characteristics that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Examples include imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted.
No
No
F. Internet or other similar network activity
F. Internet or other similar network activity
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Yes
Yes
G. Geolocation data
G. Geolocation data
Physical location or movements.
Physical location or movements.
Yes
Yes
H. Sensory data
H. Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information.
Audio, electronic, visual, thermal, olfactory, or similar information.
Yes
Yes
I. Professional or employment-related information
I. Professional or employment-related information
Current or past job history or performance evaluations.
Current or past job history or performance evaluations.
No
No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
No
No
K. Inferences drawn from other personal information
K. Inferences drawn from other personal information
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Yes
Yes
Category F (Internet or other similar network activity) refers to the use of tracking technologies as mentioned in section 4 of the original privacy policy, such as cookies and mobile analytics.
Category G (Geolocation data) refers to the tracking of the user's country based on the phone number extension.
Category H (Sensory data) refers to the transcriptions of voice interactions collected by Noah, our AI-powered mental health companion.
Category K (Inferences drawn from other personal information) refers to the personalized recommendations Noah provides based on the analysis of emotional states.
Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA's scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete or interactions you have with our Products.
Indirectly from you. For example, from observing your actions on our Website or Apps.
From our analytics partners.
From our advertising partners.
Category F (Internet or other similar network activity) refers to the use of tracking technologies as mentioned in section 4 of the original privacy policy, such as cookies and mobile analytics.
Category G (Geolocation data) refers to the tracking of the user's country based on the phone number extension.
Category H (Sensory data) refers to the transcriptions of voice interactions collected by Noah, our AI-powered mental health companion.
Category K (Inferences drawn from other personal information) refers to the personalized recommendations Noah provides based on the analysis of emotional states.
Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA's scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete or interactions you have with our Products.
Indirectly from you. For example, from observing your actions on our Website or Apps.
From our analytics partners.
From our advertising partners.
Use Of Personal Information
Use Of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information.
To provide you with the Products and personalize your experience.
To provide you with support and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Website, Apps, Products, and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, Apps, and Products.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information.
To provide you with the Products and personalize your experience.
To provide you with support and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Website, Apps, Products, and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our Website, Apps, and Products.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category H: Sensory data.
Category K: Inferences drawn from other personal information.
We disclose your personal information to the following categories of third parties:
Service providers (as defined in the CCPA).
Our affiliates.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with the Products we provide to you.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category H: Sensory data.
Category K: Inferences drawn from other personal information.
We disclose your personal information to the following categories of third parties:
Service providers (as defined in the CCPA).
Our affiliates.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with the Products we provide to you.
Your Rights And Choices
Your Rights And Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know About Personal Information Collected, Disclosed, or Sold: You have the right to request that we disclose to you what personal information we collect, use, disclose, and sell. This includes the right to request the specific pieces of personal information we have collected about you.
Right to Request Deletion: You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information. Because we do not sell your data, we do not offer an opt-out.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Right to Correct: If the personal information we hold about you is inaccurate, you have the right to request that we correct any inaccuracies.
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know About Personal Information Collected, Disclosed, or Sold: You have the right to request that we disclose to you what personal information we collect, use, disclose, and sell. This includes the right to request the specific pieces of personal information we have collected about you.
Right to Request Deletion: You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information. Because we do not sell your data, we do not offer an opt-out.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Right to Correct: If the personal information we hold about you is inaccurate, you have the right to request that we correct any inaccuracies.
Exercising Your Rights
Exercising Your Rights
To exercise the rights described above, please submit a request to us by either:
Emailing us at sophia@urbanhealth.ai.
Only you, or a person you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
To exercise the rights described above, please submit a request to us by either:
Emailing us at sophia@urbanhealth.ai.
Only you, or a person you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing And Format
Response Timing And Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that determination and provide you with a cost estimate before completing your request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that determination and provide you with a cost estimate before completing your request.
Personal Information Of Minors
Personal Information Of Minors
We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at sophia@urbanhealth.ai.
We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at sophia@urbanhealth.ai.
Personal Information Of Minors
Personal Information Of Minors
If you have any questions or comments about this notice, the ways in which Reverberation Tech Pvt Ltd collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: sophia@urbanhealth.ai.
If you have any questions or comments about this notice, the ways in which Reverberation Tech Pvt Ltd collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: sophia@urbanhealth.ai.
Noah, Your AI Therapist
2024 All Rights Reserved | Reverb AI. Inc
Noah, Your AI Therapist
2024 All Rights Reserved | Reverb AI. Inc
Noah, Your AI Therapist